Time and Attendance On Demand.
All Systems Operational

About This Site

For more information regarding which components effect the availability of your TimeClock Plus v7 On Demand website, please contact our support department at support@timeclockplus.com.

Application Health Operational
Group1.tcplusondemand.com Operational
Group2.tcplusondemand.com Operational
Group3.tcplusondemand.com Operational
Group4.tcplusondemand.com Operational
Group5.tcplusondemand.com Operational
Group10.tcplusondemand.com Operational
Group10-2.tcplusondemand.com Operational
Group11.tcplusondemand.com Operational
Group11-2.tcplusondemand.com Operational
Group12.tcplusondemand.com Operational
Prod01.tcplusondemand.com Operational
Prod02.tcplusondemand.com Operational
Prod03.tcplusondemand.com Operational
Prod04.tcplusondemand.com Operational
Prod05.tcplusondemand.com Operational
Prod06.tcplusondemand.com Operational
Prod07.tcplusondemand.com Operational
Prod08.tcplusondemand.com Operational
Prod09.tcplusondemand.com Operational
Prod10.tcplusondemand.com Operational
Prod11.tcplusondemand.com Operational
Prod12.tcplusondemand.com Operational
Prod13.tcplusondemand.com Operational
Prod14.tcplusondemand.com Operational
Prod15.tcplusondemand.com Operational
Prod16.tcplusondemand.com Operational
Prod17.tcplusondemand.com Operational
Prod18.tcplusondemand.com Operational
Prod19.tcplusondemand.com Operational
Prod20.tcplusondemand.com Operational
Prod21.tcplusondemand.com Operational
Prod22.tcplusondemand.com Operational
Prod23.tcplusondemand.com Operational
Prod24.tcplusondemand.com Operational
phr1.tcplusondemand.com Operational
phr2.tcplusondemand.com Operational
phr3.tcplusondemand.com Operational
phr4.tcplusondemand.com Operational
phr5.tcplusondemand.com Operational
phr6.tcplusondemand.com Operational
AWS Infrastructure ? Operational
AWS route53 Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-east-2 Operational
AWS rds-us-east-1 Operational
AWS rds-us-east-2 Operational
AWS s3-sa-east-1 Operational
Web Application Firewall ? Operational
Incapsula Ashburn, VA Operational
Incapsula Dallas, TX Operational
Incapsula Los Angeles, CA Operational
Incapsula Newark, NJ Operational
Incapsula Miami, FL Operational
Incapsula Atlanta, GA Operational
Incapsula Chicago, IL Operational
Incapsula Seattle, WA Operational
Incapsula San Jose, CA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SaaS Updates - 7.0.83.5 - AWS Group 11, 11-2, Prod 02, 10, 11, 12, 14, 17, 18 Nov 14, 21:00 - Nov 15, 03:00 CST
Software updates for v7 OnDemand are scheduled to occur Thursday, November 14th from 9:00 PM - 3:00 AM (CST) on the following groups. Some downtime is expected to occur while the updates are being applied.
group11.tcplusondemand.com
group11-2.tcplusondemand.com
prod02.tcplusondemand.com
prod10.tcplusondemand.com
prod11.tcplusondemand.com
prod12.tcplusondemand.com
prod14.tcplusondemand.com
prod17.tcplusondemand.com
prod18.tcplusondemand.com
Posted on Nov 6, 16:42 CST
SaaS Updates - 7.0.83.5 - AWS Enterprise and Remaining Prod Groups Nov 21, 21:00 - Nov 22, 03:00 CST
Software updates for v7 OnDemand are scheduled to occur Thursday, November 21st from 9:00 PM - 3:00 AM (CST) on the following groups. Some downtime is expected to occur while the updates are being applied.
group2.tcplusondemand.com
group5.tcplusondemand.com
prod01.tcplusondemand.com
prod04.tcplusondemand.com
prod06.tcplusondemand.com
prod07.tcplusondemand.com
prod08.tcplusondemand.com
prod09.tcplusondemand.com
prod13.tcplusondemand.com
prod15.tcplusondemand.com
prod16.tcplusondemand.com
prod19.tcplusondemand.com
prod20.tcplusondemand.com
prod21.tcplusondemand.com
prod22.tcplusondemand.com
prod23.tcplusondemand.com
Posted on Nov 6, 16:44 CST
Past Incidents
Nov 12, 2019

No incidents reported today.

Nov 11, 2019

No incidents reported.

Nov 10, 2019
AWS Group 10 Emergency Maintenance
Resolved - The reboot is complete and services are back online.
Nov 10, 10:43 CST
Monitoring - Emergency maintenance requires a reboot of the SQL services that back AWS Group 10 components. The reboot will cause a brief interruption to services starting at 10:35 AM CDT. This interruption should last no longer than 15 minutes.
Nov 10, 10:31 CST
Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Prod07 Unavailability
Resolved - This incident caused unavailability from 10:34AM-11:03AM CDT for all customers hosted on the Prod07 application group today and is now resolved. The root cause of the problem was a hardware failure in one of our AWS hosted SQL Servers but we were able to restore services in less than 30 minutes without any data loss.
We apologize for any inconvenience that this service interruption caused for our clients and their staff.
Nov 7, 11:29 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 11:07 CST
Identified - An increased error rate was detected for application group Prod07 starting at 10:32 AM CDT. The issue has been identified and we are actively working to remediate. Manager, Webclock, Mobile Apps, and Remote Data Terminals will be impacted at this time.
Nov 7, 10:59 CST
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019
[Scheduled] SaaS Updates - 7.0.81.5
Completed - The scheduled maintenance has been completed.
Oct 31, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 21:00 CDT
Scheduled - Software updates for v7 OnDemand are scheduled to occur October 30th from 9:00 PM - 3:00 AM (CDT) on the following groups. Some downtime is expected to occur while the updates are being applied.
group10.tcplusondemand.com
group10-2.tcplusondemand.com
Oct 30, 20:47 CDT
Oct 30, 2019
Client Internet Service Provider Issues
Resolved - Comcast-xfinity services appear to have been restored at this time.
Oct 30, 06:31 CDT
Identified - At this time the scope of impact appears to be limited to customers using Comcast-xFinity internet services. This ISP's availability can be monitored more directly here: https://istheservicedown.com/problems/comcast-xfinity
Oct 29, 15:00 CDT
Investigating - Instances of intermittent connectivity issues have been reported from various customers and at this time all signs point toward regional ISP network connectivity problems. We are working to identify which ISPs are at fault and will continue to track this event to resolution.

We encourage customers to work with their internal IT staff and administration to identify plans of action if you are experiencing such issues. If you have any questions or concerns related to this event, please don't hesitate to reach out to our Support team at https://timeclockplus.force.com/TCPSupport/s/.
Oct 29, 14:52 CDT
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