Time and Attendance On Demand.
Update - Connectivity issues have continued to stabilize throughout the day. We are continuing to investigate the root cause of reported outages.
Jun 21, 16:14 CDT
Update - Connectivity issues have stabilized and we are continuing to investigate the root cause.
Jun 21, 09:50 CDT
Investigating - High CPU/memory utilization has caused application servers to become unresponsive. Application servers are being restarted and additional resources are being spun-up to address the issue.
Jun 21, 08:20 CDT
Update - Thank you for your continued patience as we address the performance issues. These types of issues can be very complex and solutions elusive. We understand that performance issues like this make daily operations more difficult. Our highest priority across the organization is addressing performance, and we are continuing to make incremental progress on this issue. Here are the steps we are taking to improve performance across our fleet.

1. We are adding additional resources to our infrastructure to help alleviate the performance degradation as a short-term solution.
2. Three incremental hot fixes have been canary released to date based on weekly sprints, and we are continuing to deploy incremental fixes every week.
3. Additional development resources have been diverted from our product roadmap to focus on this issue.

Our communication will become more proactive and frequent. Status Page updates will be provided on a weekly basis going forward until this issue is resolved.
Jun 9, 11:35 CDT
Update - We are continuing to investigate this issue.
Apr 22, 15:25 CDT
Update - We are continuing to investigate this issue.
Apr 12, 08:29 CDT
Update - We are continuing to investigate this issue.
Apr 9, 14:21 CDT
Update - We are continuing to investigate this issue.
Apr 8, 13:06 CDT
Investigating - We are currently investigating an issue with memory utilization across our application servers.
Apr 8, 11:20 CDT

About This Site

For more information regarding which components effect the availability of your TimeClock Plus v7 On Demand website, please contact our support department at support@timeclockplus.com.

Application Health Degraded Performance
Group1.tcplusondemand.com Operational
Group2.tcplusondemand.com Operational
Group3.tcplusondemand.com Operational
Group4.tcplusondemand.com Operational
Group5.tcplusondemand.com Degraded Performance
Group10.tcplusondemand.com Operational
Group10-2.tcplusondemand.com Degraded Performance
Group12.tcplusondemand.com Operational
Prod01.tcplusondemand.com Operational
Prod02.tcplusondemand.com Operational
Prod03.tcplusondemand.com Operational
Prod04.tcplusondemand.com Operational
Prod05.tcplusondemand.com Operational
Prod06.tcplusondemand.com Operational
Prod07.tcplusondemand.com Operational
Prod08.tcplusondemand.com Degraded Performance
Prod09.tcplusondemand.com Operational
Prod10.tcplusondemand.com Degraded Performance
Prod11.tcplusondemand.com Degraded Performance
Prod12.tcplusondemand.com Degraded Performance
Prod13.tcplusondemand.com Operational
Prod14.tcplusondemand.com Degraded Performance
Prod15.tcplusondemand.com Degraded Performance
Prod16.tcplusondemand.com Operational
Prod17.tcplusondemand.com Operational
Prod18.tcplusondemand.com Degraded Performance
Prod19.tcplusondemand.com Operational
Prod20.tcplusondemand.com Operational
Prod21.tcplusondemand.com Operational
Prod22.tcplusondemand.com Operational
Prod23.tcplusondemand.com Degraded Performance
Prod24.tcplusondemand.com Operational
Prod25.tcplusondemand.com Degraded Performance
Prod26.tcplusondemand.com Degraded Performance
Prod27.tcplusondemand.com Degraded Performance
Prod28.tcplusondemand.com Degraded Performance
Prod29.tcplusondemand.com Operational
Prod30.tcplusondemand.com Operational
Prod31.tcplusondemand.com Degraded Performance
Prod32.tcplusondemand.com Degraded Performance
Prod33.tcplusondemand.com Operational
Prod34.tcplusondemand.com Degraded Performance
phr1.tcplusondemand.com Operational
phr2.tcplusondemand.com Operational
phr3.tcplusondemand.com Operational
phr4.tcplusondemand.com Operational
phr5.tcplusondemand.com Operational
phr6.tcplusondemand.com Operational
phr7.tcplusondemand.com Operational
Prod36.tcplusondemand.com Operational
AWS Infrastructure ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-east-2 Operational
AWS rds-us-east-1 Operational
AWS rds-us-east-2 Operational
AWS s3-sa-east-1 Operational
AWS route53-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS elb-us-east-2 Operational
AWS s3-us-east-2 Operational
Web Application Firewall ? Operational
Incapsula Ashburn, VA Operational
Incapsula Dallas, TX Operational
Incapsula Los Angeles, CA Operational
Incapsula Newark, NJ Operational
Incapsula Miami, FL Operational
Incapsula Atlanta, GA Operational
Incapsula Chicago, IL Operational
Incapsula Seattle, WA Operational
Incapsula San Jose, CA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SaaS Updates - 7.1.11.7 - Prism Groups Jun 24, 21:00 - Jun 25, 03:00 CDT
Software updates for v7 OnDemand are scheduled to occur Thursday, June 24th from 9:00 PM - 3:00 AM (CST) on the following groups. Some downtime is expected to occur while the updates are being applied.

phr1.tcplusondemand.com
phr2.tcplusondemand.com
phr3.tcplusondemand.com
phr4.tcplusondemand.com
phr5.tcplusondemand.com
phr6.tcplusondemand.com
phr7.tcplusondemand.com
Posted on Jun 10, 15:13 CDT
Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021

Unresolved incident: Site Unavailability.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:01 CDT
Scheduled - Software updates for v7 OnDemand are scheduled to occur Wednesday, June 16th from 9:00 PM - 3:00 AM (CDT) on the following groups. Some downtime is expected to occur while the updates are being applied.

group2.tcplusondemand.com
group5.tcplusondemand.com
prod01.tcplusondemand.com
prod04.tcplusondemand.com
prod05.tcplusondemand.com
prod06.tcplusondemand.com
prod07.tcplusondemand.com
prod08.tcplusondemand.com
prod09.tcplusondemand.com
prod13.tcplusondemand.com
prod16.tcplusondemand.com
prod17.tcplusondemand.com
prod19.tcplusondemand.com
prod20.tcplusondemand.com
prod21.tcplusondemand.com
prod22.tcplusondemand.com
prod24.tcplusondemand.com
prod27.tcplusondemand.com
prod28.tcplusondemand.com
prod29.tcplusondemand.com
prod30.tcplusondemand.com
Jun 3, 15:53 CDT
Jun 15, 2021

No incidents reported.

Jun 14, 2021
Resolved - Database operations were spiking CPU utilization on the RDS instance. The instance size was increased to stabilize while we monitor the incident.
Jun 14, 15:30 CDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 CDT
Scheduled - Software updates for v7 OnDemand are scheduled to occur Thursday, June 10th from 9:00 PM - 3:00 AM (CDT) on the following groups. Some downtime is expected to occur while the updates are being applied.

prod02.tcplusondemand.com
prod10.tcplusondemand.com
prod11.tcplusondemand.com
prod12.tcplusondemand.com
prod14.tcplusondemand.com
prod15.tcplusondemand.com
prod18.tcplusondemand.com
prod23.tcplusondemand.com
prod25.tcplusondemand.com
prod26.tcplusondemand.com
prod31.tcplusondemand.com
prod32.tcplusondemand.com
prod34.tcplusondemand.com
prod35.tcplusondemand.com
Jun 3, 15:51 CDT
Jun 9, 2021

Unresolved incident: High Memory Utilization.

Jun 8, 2021

No incidents reported.