TimeClock Plus Status

Time and Attendance On Demand.

All Systems Operational

About This Site

For more information regarding which components effect the availability of your TimeClock Plus v7 On Demand website, please contact our support department at support@timeclockplus.com.

Application Health Operational

Group1.tcplusondemand.com Operational

Group2.tcplusondemand.com Operational

Group3.tcplusondemand.com Operational

Group4.tcplusondemand.com Operational

Group5.tcplusondemand.com Operational

Group10.tcplusondemand.com Operational

Group10-2.tcplusondemand.com Operational

Group11.tcplusondemand.com Operational

Group11-2.tcplusondemand.com Operational

Group12.tcplusondemand.com Operational

Prod01.tcplusondemand.com Operational

Prod02.tcplusondemand.com Operational

Prod03.tcplusondemand.com Operational

Prod04.tcplusondemand.com Operational

Prod05.tcplusondemand.com Operational

Prod06.tcplusondemand.com Operational

Prod07.tcplusondemand.com Operational

Prod08.tcplusondemand.com Operational

Prod09.tcplusondemand.com Operational

Prod10.tcplusondemand.com Operational

Prod11.tcplusondemand.com Operational

Prod12.tcplusondemand.com Operational

Prod13.tcplusondemand.com Operational

Prod14.tcplusondemand.com Operational

Prod15.tcplusondemand.com Operational

Prod16.tcplusondemand.com Operational

Prod17.tcplusondemand.com Operational

Prod18.tcplusondemand.com Operational

Prod19.tcplusondemand.com Operational

Prod20.tcplusondemand.com Operational

Prod21.tcplusondemand.com Operational

Prod22.tcplusondemand.com Operational

Prod23.tcplusondemand.com Operational

Prod24.tcplusondemand.com Operational

Prod25.tcplusondemand.com Operational

Prod26.tcplusondemand.com Operational

Prod27.tcplusondemand.com Operational

Prod28.tcplusondemand.com Operational

Prod29.tcplusondemand.com Operational

phr1.tcplusondemand.com Operational

phr2.tcplusondemand.com Operational

phr3.tcplusondemand.com Operational

phr4.tcplusondemand.com Operational

phr5.tcplusondemand.com Operational

phr6.tcplusondemand.com Operational

AWS Infrastructure Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-east-2 Operational

AWS rds-us-east-1 Operational

AWS rds-us-east-2 Operational

AWS s3-sa-east-1 Operational

AWS route53-us-east-1 Operational

AWS elb-us-east-1 Operational

AWS elb-us-east-2 Operational

AWS s3-us-east-2 Operational

Web Application Firewall Operational

Incapsula Ashburn, VA Operational

Incapsula Dallas, TX Operational

Incapsula Los Angeles, CA Operational

Incapsula Newark, NJ Operational

Incapsula Miami, FL Operational

Incapsula Atlanta, GA Operational

Incapsula Chicago, IL Operational

Incapsula Seattle, WA Operational

Incapsula San Jose, CA Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Prism Emergency Maintenance Aug 8, 21:00 - Aug 9, 00:00 CDT

Please be aware that we will be performing emergency maintenance to TimeClock Plus v7 OnDemand on the following date.

Saturday, August 8th, 2020 from 9:00 PM - 12:00 AM (CST)

While we don't expect any downtime to occur as a result of the maintenance, you may experience latency when accessing your v7 OnDemand website, which includes the following applications: Manager, WebClock, TelClock and TimeClock Plus Smartphone apps. If you have purchased 200 or 400 Series Remote Data Terminals or Hand scanners, they will continue to operate seamlessly in fallback mode.

Although we don’t expect the maintenance to take the entire time allotted and only some customers might experience a disruption in service, we apologize in advance for any inconvenience this may cause. Normal operations will resume upon completion of the maintenance.

If you have any questions or concerns, please feel free to contact TimeClock Plus technical support at 325-223-9300, or email us at SaaS@timeclockplus.com, and make sure to stay informed about future maintenance and update events with our Status Page: https://status.tcplusondemand.com/
Posted on Aug 7, 16:10 CDT

SaaS Updates - 7.1.3.4 - Small Group Aug 13, 21:00 - Aug 14, 03:00 CDT

Software updates for v7 OnDemand are scheduled to occur Thursday, August 13th from 9:00 PM - 3:00 AM (CDT) on the following groups. Some downtime is expected to occur while the updates are being applied.

group11.tcplusondemand.com
group11-2.tcplusondemand.com
prod02.tcplusondemand.com
prod10.tcplusondemand.com
prod11.tcplusondemand.com
prod12.tcplusondemand.com
prod14.tcplusondemand.com
prod15.tcplusondemand.com
prod18.tcplusondemand.com
prod23.tcplusondemand.com
prod25.tcplusondemand.com
prod26.tcplusondemand.com
Posted on Aug 6, 10:34 CDT

SaaS Updates - 7.1.3.4 - Enterprise, Remaining Prod Groups Aug 20, 21:00 - Aug 21, 03:00 CDT

Software updates for v7 OnDemand are scheduled to occur Thursday, August 20th from 9:00 PM - 3:00 AM (CDT) on the following groups. Some downtime is expected to occur while the updates are being applied.

group2.tcplusondemand.com
group5.tcplusondemand.com
prod01.tcplusondemand.com
prod04.tcplusondemand.com
prod05.tcplusondemand.com
prod06.tcplusondemand.com
prod07.tcplusondemand.com
prod08.tcplusondemand.com
prod09.tcplusondemand.com
prod13.tcplusondemand.com
prod16.tcplusondemand.com
prod17.tcplusondemand.com
prod19.tcplusondemand.com
prod20.tcplusondemand.com
prod21.tcplusondemand.com
prod22.tcplusondemand.com
prod24.tcplusondemand.com
prod27.tcplusondemand.com
prod28.tcplusondemand.com
prod29.tcplusondemand.com
Posted on Aug 6, 10:36 CDT

Past Incidents

Aug 8, 2020

No incidents reported today.

Aug 7, 2020

SaaS Updates - 7.1.3.4 - Prod 03

Completed - The scheduled maintenance has been completed.
Aug 7, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:01 CDT

Scheduled - Software updates for v7 OnDemand are scheduled to occur Thursday, August 6th from 9:00 PM - 3:00 AM (CST) on the following groups. Some downtime is expected to occur while the updates are being applied.

prod03.tcplusondemand.com
Jul 30, 16:39 CDT

Aug 6, 2020

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

Imperva WAF Network Topology Change

Completed - The scheduled maintenance has been completed.
Jul 30, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 14:00 CDT

Scheduled - A WAN topology change will be applied to the WAF (Web Application Firewall) for inbound http traffic at 2:00 PM Central on July 30th by means of a DNS change. This change will not impact the overwhelming majority of customers with the exception of those who are filtering outbound traffic on an ip-whitelist basis and haven't included the entire IP range of our 3rd party WAF provider.

Documentation regarding network filtering guidelines for TimeClock Plus WebClock, Manager, and Remote Data Terminals can be found at the link below. If you have any additional questions or concerns please reach out to our Support Team at https://timeclockplus.force.com/TCPSupport/s/

https://timeclockplus.force.com/TCPSupport/s/article/WAF-Network-Topology
Jul 20, 13:04 CDT

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.